Are you currently working for a housing developer or main contractor?
Do you have excellent customer service experience within a different sector?
Would you enjoy a role which needs high organisation skills?
Thatcher Associates are working with a housing developer to find an experienced Customer Service Coordinator in the Exeter region.
About the opportunity:
As the Customer Service Coordinator, your key objective is to deliver exceptional customer service at all times, both internally within different departments and externally to the customer.
You will be overseeing all customer concerns and complaints, updating reports and ensuring contractors are aware of what work is required of them.
You will ensure correct information is delegated to the appropriate person (i.e. sub-contractor or technician) to maintain clear communication for all whilst using in-house software. You will be one of the main contacts for customers and you will maintain their customer satisfaction throughout their home purchasing experience. Previous experience dealing with problems within the housing sphere e.g. defects/snagging is an advantage.
Naturally, you will want to excel in the housing industry and be proud of your customer service role whilst representing the company brand.
To be successful in this role, you will need to have experience working for a house builder or main contractor. Possessing a previous role in customer care/customer service is advantageous but not essential; as long as you can demonstrate customer service in a different field.
A large element of this role is being able to manage and coordinate a busy schedule and assisting senior members of staff for various appointments with customers.
How to apply?
If this opportunity sounds of interest, and you would like to join a reputable housing developer, then please register your details today. Alternatively, please contact Fiona Corbett on 0117 934 9555 for further information.
Job title: Customer Service Coordinator